LiveBlog from Managing for Success 2012 – Keynote
Article By Looks Cloudy Twitter Feed #SMBOC Keynote Speaker: Karl Palachuk Topic: Organize or Die Conference Starts@9:00am PST @8:57 logged into teleconference awaiting arrival of Karl @9:00 Karl...
View ArticleSOP Friday: The Tech on Call for The Day – Managing Daily Work Flow
Article By Karl Palachuk There are several roles that need to be performed within the service delivery department. Obviously, there are technicians. When you get a few techs, you’ll eventually have a...
View ArticleSOP Friday: Assign Techs or Rotate Them?
Karl Palachuk / Karl Palachuk There are two main schools of thought about the relationship between your technicians and your clients. One says that clients like to have a main tech they can count on,...
View ArticleSOP Friday: Naming Your Processes and Procedures
Karl Palachuk / Karl Palachuk File Naming Conventions One of the most important elements of a “standard operating procedures” collection is the ability to FIND what you’re looking for so you can USE...
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